Return and Refund Policy for Fluka.store

Thank you for shopping at Fluka.store. We want to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we're here to help. Please read our Return and Refund Policy carefully to understand your rights and options.

1. Returns:

   a. Eligibility: To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging. Certain products, such as software, gift cards, and personalized items, may not be eligible for return.

   b. Timeframe: You have 7 days from the date of delivery to initiate a return. After this period, we may not accept returns.

   c. Return Process: To initiate a return, please contact our customer support team with your order details and the reason for the return. They will guide you through the return process and provide you with a return authorization if applicable.

   d. Shipping Costs: Unless the return is due to our error or a defective product, you are responsible for the shipping costs associated with the return. We recommend using a trackable shipping method to ensure the safe return of the item.

2. Refunds:

   a. Eligibility: Once we receive the returned item and verify its eligibility, we will process the refund.

   b. Refund Method: Refunds will be issued in the original form of payment used for the purchase. If the original payment method is unavailable or expired, we may issue the refund through an alternative method.

   c. Refund Timing: Refunds will be processed within 15-20 business days after we receive the returned item. The timing of the refund posting to your account may vary depending on the payment method and financial institution.

   d. Non-refundable Items: Certain items may be non-refundable, such as shipping charges, gift wrapping fees, or any non-returnable products as specified during the purchase.

3. Exchanges:

   a. In some cases, we may offer exchanges for eligible items. Please contact our customer support team to inquire about the availability of exchanges and the process to initiate an exchange.

   b. Exchanges are subject to product availability. If the requested item is not available, we will process a refund following the refund policy guidelines.

4. Damaged or Defective Items:

   a. If you receive a damaged or defective item, please contact our customer support team immediately with your order details and a description or photo of the issue.

   b. We will assess the situation and provide instructions for returning the item. In such cases, we will cover the return shipping costs and either provide a replacement or issue a refund, based on your preference and product availability.

6. Contact Us:

   If you have any questions or need assistance with your return or refund, please contact our customer support team at igadgethubshop@gmail.com . We are here to help you.

Please note that this Return and Refund Policy is subject to change without prior notice. Please refer to the most recent version on our website.